Frequently Asked Questions

IS INFRARED SAFE?

Definitely! Infrared heat is safe and natural for young and old, although it wouldn’t be recommended for babies or very young children. Hospitals and medical practitioners have used infrared technology for over 30 years, infrared heat lamps and babies’ humidicribs are just some examples. Infrared is also used in such everyday items like your TV remote control, radiant heaters, burglar alarms and even children’s toys. The technology has been with us for decades and has proven to be totally safe. Of course if pregnant or have an existing health condition it would be advisable to consult your doctor before using, a precautionary measure similar to using headache tablets.

WHAT IS SWEAT THERAPY ALL ABOUT?

Sweat is produced by glands in the deeper layers of the skin, the dermis. Sweat is mainly water, but it also contains some salts. Sweat will also carry with it foreign toxins that your body may have accumulated over years, amplifying this natural function deep cleans your body’s systems. The advantage with a far infrared sauna is that you can produce more sweat, up to three times more than a traditional steam sauna and a more comfortable type of heat.

HOW DOES USING A SAUNA CLEANSE THE BODY?

Pollution is everywhere, and can affect our body. The body cleanses itself naturally by perspiring, but this is a slow process, By using our saunas, the infrared heat stimulates the sweat glands that cleanse the skin. The FIR heat technology simply speeds up the body’s natural healing process!

I’VE READ THAT SOME INFRARED SAUNAS ARE MADE IN AUSTRALIA OR THE USA. IS THIS TRUE?

No, it is not. As far as we are aware, 99% of far infrared saunas on the Australian market are made in China with possibly one or two from Korea. We have seen a lot of sauna brands come and go, the reason for our longevity is our joint venture with the factory. A staff member also inspects every unit at our factory prior to being shipped to us here in Australia. We are notorious for detail and is involved in all aspects of research, design and product development, so if any problems arise they are fixed prior to production. ALL units are also inspected by an electrical safety board inspector before loading into shipping containers. Our manufacturing facility rigorously tests every sauna to meet the very high standards we demand.

WALL THICKNESS UNDER 60mm IS NOT GOOD. IS THIS TRUE?

No it is not. Our sauna manufacturing knowledge has giving us the assurance that our wall construction featuring tongue and groove, metal banding reinforcement and quality timbers is more efficient and stronger than older, thicker style wall panel systems.

The metal banded door frame reinforcement strengthens the door frame and prevents any chance of the heavy glass door dropping which we have seen happen to many competitors units over the years.

WHY ARE YOUR SAUNAS BETTER THAN OTHER I HAVE SEEN ON THE MARKET?

Our saunas are made from the highest quality non- toxic Western Red Cedar and Canadian Hemlock and are built with solid, tongue and groove construction. They are compact, easy to assemble, take only a few minutes to heat, and plug into a standard household power outlet.

Our BAKED CARBON panels comprise of multiple heat sensors that are calibrated to ensure continuous FIR heat at a lower surface temperature than other infrared sauna heaters. The CarbonTech heating technology is the most consistent form of FIR emission allowing for a better performance within the 7- 14 micron range.

The design of our Healthstart Far Infrared Saunas will ensure you are covered from head to toe with soft FIR heat and uses less power than other FIR saunas.

Using the latest CarbonTech heating panels we are able to produce the largest surface area coverage with the softest heat.

ARE INFRARED SAUNAS NOISY?

Our saunas are extremely quiet. There are no fans or moving parts or anything to create any noise at all …except of course the Bluetooth speaker system and what noise that makes is up to you!

CAN I PLACE MY SAUNA IN AN OUTDOOR ENVIRONMENT?

Most saunas cannot be placed directly outside, however if placed under a suitable cover, like a patio, garage etc, that would be fine. Remember, electrical wiring is in the roof so they require protection from the elements.

DO I NEED AN ELECTRICIAN?

An electrician is not required as our far infrared saunas simply plug into household power outlets. They are delivered to you in kit- form and all wiring is already in place.

DOES YOUR SAUNAS REQUIRE PLUMBING?

No special plumbing or wiring is required.

IS THERE ANY MAINTENANCE INVOLVED?

We recommend placing a towel on the seat and on the floor, this will greatly reduce maintenance. If a problem does occur, we have qualified technicians available to speak with you.

IS IT EASY TO ASSEMBLE?

Yes, one of the easiest saunas to assemble. We provide you with an easy to read manual. Installation time is around 20 minutes for 2 people. Our infrared saunas come delivered to you in kit form, in 3 packs to make it easier to take with you if you ever decide to move house.

WHAT IS AUSTRALIAN ELECTRICAL STANDARDS CERTIFICATION?

A crucial point when purchasing a far infrared sauna is it has up to date Australian Certification AS/NZS 60335.2.53:2011

(Not only ask for the number but check it’s valid) www.saaapprovals.com.au Certificate No: SAA140231

HOW LONG IS THE CORD?

All our saunas have a 4m heavy duty power lead.  

IS COLOUR THERAPY BOGUS?

Complimentary Medicine plays an important part in our everyday lives. Colour therapy is just one avenue a lot of people are starting to discover. It has been around since Ancient Egyptian times. This exiting therapy has been incorporated into our Saunas in ceiling mounted LED lights which can be programmed to ‘bathe’ the interior of the sauna, in different therapeutic colours. The only bogus thing about colour therapy is not using LED lights and using only a white light with coloured perspex, now that’s bogus!

HOW IMPORTANT IS HYDRATION WHEN USING A SAUNA?

It is very important to drink at least 2 glasses of water before your sauna session; this will encourage waste elimination and fat burning. Water is a great re- hydrator and greatly improves your physical wellbeing; after sweating out those toxins in your sauna.

I SUFFER FROM ECZEMA AND HAVE A BAD COMPLEXION, CAN A INFRARED SAUNA HELP?

Eczema is the result of either poor circulation or a reaction to allergens or toxins in the body. Using a far- infrared sauna can provide a purifying and deep cleaning of the skin, eliminating impurities and toxins and removing dead skin cells. It can also increase your blood circulation. Both actions will greatly contribute to the treatment of eczema, whatever the cause.

HOW DOES A SAUNA BENEFIT MY EXERCISE ROUTINE?

Saunas are definitely an investment in your fitness regime. Studies indicate that heat and sweat therapy produce a metabolic effect in the body, similar to that of exercise. Lactic acids, a by- product of muscle metabolism that can cause soreness and stiffness after strenuous exercise is significantly reduced after a sauna session. Having a sauna before exercise increases blood circulation and is a great way to warm up.

I HAVE PROBLEMS SLEEPING, CAN A SAUNA HELP?

Sleeplessness or insomnia has many causes, but a fundamental treatment has always been to relax. A session in a far infrared sauna will leave you with a profound feeling of relaxation and calm. Kick back at the end of the day in a soothing warm quiet space… the world locked out, listening to some gentle music, enjoying the benefits of colour therapy and complimenting that with slow breathing… your own quiet time… you’ll sleep!

CAN A FAR INFRARED SAUNA HELP ME LOOSE WEIGHT?

Studies indicate that far infrared heat therapy produces a metabolic effect in the body similar to that of exercising. It can’t be predicted how much weight you will lose, but an indicative range would be between 300- 600 calories per session. However, if used in conjunction with a healthy nutritional program, the weight loss potential would dramatically increase. The secondary benefit gained from using our Far Infrared Sauna is the invigorating feeling and sense of wellness you will achieve. This feeling will encourage you along in your weight loss program.

CAN A FAR INFRARED SAUNA HELP WITH PAIN RELIEF?

Infrared heat therapy has long been used to treat muscle and joint conditions, usually by way of heat lamps for localized areas. The heat generated by our saunas penetrates to a depth of around 4cm over the entire body, providing effective and immediate relief.